Monday, December 13, 2010 - 12:00 PM

Jet travel still strikes me as slightly miraculous, and despite having visited over forty countries, I still get a certain gee-whiz feeling whenever I'm headed for the international terminal at Logan airport (even though the terminal itself is nothing for Boston to boast about).
As you've probably noticed, however, the Powers That Be are doing their best to destroy that pleasant tingle of anticipation. Just when you thought they couldn't find another way to make air travel more annoying and degrading, somebody comes up with a new method to drive us crazy. So having just flown twelve-plus hours from Boston to Kuwait (via London), I'm going to indulge in a short rant: the Top Five Things that Make Air Travel Infuriating.
1. The Whole Irrational Transportation Security Nightmare.
I have no objection to certain
reasonable precautions about jet travel, but we've gone way, way, overboard in
our effort to eliminate any and all risks. I'm with Yglesias here: The amount of time being wasted in
TSA lines is unconscionable and is probably not making us significantly
safer. Not only is an enormous
amount of valuable time being wasted, but there's also the sheer indignity of
being herded like cattle, forced to partially disrobe, and then poked or patted
to make sure we don't have a box cutter or a lump of plastique hidden in our shorts.
And what about the creepy symbolism of the latest scanner machines? You enter the booth and are told to assume the classic "hands-up" position. It's a nice way of making the entire traveling population feel like suspects, thereby feeding our collective paranoia and giving al Qaeda and its ilk another symbolic victory. Osama may be hiding in a cave somewhere, but he's still got us trembling in our socks, clutching our beltless pants, as we go through the checkpoints. And you just know that it's going to get worse: no bureaucrat or elected official will ever relax the current procedures (for fear that a terrorist plot might succeed and make them look really, really, stupid). Instead, we'll just keep adding layers and restrictions in response both to future attempts and to new dangers that we just dream up for ourselves.
But I'm a reasonable guy, and I understand that others have different cost-benefit calculations than I do. I'd be willing to walk through naked if they could just get us all through in a reasonable amount of time. At Logan yesterday, it took nearly 20 minutes to get through the TSA checkpoint, and this was at 6:45 in the morning and the line wasn't even that long. And none of this is preventing a repeat of 9/11, because locking the cockpit doors has eliminated the danger that a terrorist will commander the aircraft and fly it into a building. It's mostly our elected officials covering their tails: they don't want to get blamed if one day a plane does go down due to terrorist action. But making it nearly impossible to attack an airplane isn't going to stop terrorism, it will just lead them to go after other, softer targets.
2. Marginal Pricing
Run Amok.
I'm hardly the
first person to complain about this, but airlines have become masters at
charging us for everything while doing less and less themselves. We check ourselves in at "self-serve"
kiosks; we carry our own bags on and off the plane, and most of the time we
bring our own food too. Having cut
services to the bone, airlines do more "upselling" than a sleazy car salesman. I checked in at a self-service kiosk a
few months ago, and was given three options for "upgrading" my flight (each for
a different fee). If I had
been willing to pay enough, those generous folks at the airline would have moved
me to first class, let me check my bag for free, and zipped me through the VIP express
line at the security checkpoint. This
is another reason why the situation is only get worse: make air travel
unpleasant enough, and some people will pay extra to reduce the irritation back
to a bearable level. We are
in effect being asked to trade money for sanity.
And then there's my personal favorite: charging you a hefty chunk of change to go on an earlier flight. You show up early for your flight, and there's an empty seat on an earlier departure. Nobody is going to use that seat if you don't take it. It's in the airline's interest to put you on the earlier flight, because that will open up a seat on the later flight and maybe somebody else will want it (i.e., they had to make an unexpected trip, or they missed a connection and need a later flight). So everybody wins if they just put you on the earlier plane, except the airline will going to charge you at least $50 bucks for doing something that is already in their interest. Of course, they do have to cover the cost of printing another boarding pass, which means the net profit on this transaction is probably about $49.99. And yet still they keep losing money. And don't get me started about the impenetrability (from the consumer's point of view) of the whole ticket pricing policy...
3. The Nanny State
Rules the Air.
Has anyone done
a study of the number of fatalities that have been produced by someone landing
with their seat backs reclined, or with their tray tables not in the "fully closed
and locked position?" I doubt it, yet airlines keep going to enormous lengths
to protect us from the most unlikely contingencies. Airlines have long insisted that you can't use PDAs during
takeoff, landing, or in flight, based on the unverified idea that this might
somehow affect the operation of the aircraft. Except that some carriers now want to equip airliners to
allow people to talk on cell phones doing the flight, which I predict will
eventually lead to fisticuffs at forty thousand feet.
And the latest indignity is the demand that you remove earbuds or headphones before takeoff or twenty minutes before landing. Presumably this is so you can hear the crew shout instructions in the event of a crash. Plus, the flight attendants now insist that you turn off your Kindle, presumably so that you're not so engrossed reading when the plane goes down that you fail to heed the crew's instructions. I don't blame the flight crew; they are just doing their jobs and enforcing the rules. But can they just meet me halfway? If the plane crashes, I promise that I'll drop what I'm reading, take off my headphones, and do whatever you tell me. Really.
4. You DON'T Control
the Channel; You DON'T control the volume.
One feature that makes airports less and less
appealing are those ubiquitous video monitors, usually set to either CNN or
Fox. Instead of being allowed to
read or converse in peace, you get bombarded by loud and grating announcers
instead. There's no escape unless
you can go to a business class lounge, although sometimes you'll find a TV on
their too. Last week I
was forced to sit through an entire episode of CNN's "Parker/Spitzer," because
that's what was on the set above my seat in the waiting lounge. Moving does no good, because there are monitors everywhere. At least it wasn't O'Reilly or Wolf Blitzer.....
The Brits, by the way, have a much better idea. At Heathrow's Terminal 5, there are big video screens reporting the latest BBC news, with a video crawl providing text along with the images. You can watch if you want, but your eardrums don't get pummeled while you're either catching a nap or trying to concentrate on your book.
5. Forty pounds of
Carry-On in a Twenty-Pound Overhead Compartment.
Now that airlines are charging us to check bags, it
naturally makes more sense for people to use carry-on bags and avoid the
fee. You also miss waiting around
for your luggage and eliminate the chance that you end up in Seoul while your
bag enjoys an unscheduled visit to Stockholm. But the size of the overhead bins didn't change along
with this new pricing policy, and despite some half-hearted efforts to regulate
the size of carry-on bags, every flight I'm on these days seems to feature a
bunch of unhappy passengers trying to cram duffle bags the size of Madagascar
into the overhead bin. Tempers
flare, nerves fray, and it takes twice as long to get on and off the aircraft
as it should.
Granted, none of these complaints are as significant as issues of war, peace, national prosperity, and the like, and I'm sure I'll be less grumpy when my jet lag wears off. I fully realize that it's a hell of lot easier and safer to visit far-flung places now than it was a few decades ago, to say nothing of a few centuries ago. So I'm genuinely thankful for what transportation technology has wrought. But now I'd like some geniuses to get to work on making the whole experience a little less corrosive to the human spirit. Like I said, I still like to travel, and even like to fly. But I have the distinct fear that by the time I retire, getting on an airplane will involve more preparations than open-heart surgery, and recovery will take about as long.
The glamor in air travel disappeared long ago
I wholeheartedly sympathize.
The novelist James Morrow wrote something that I believe perfectly captures what air travel has become these days:
"I felt not so much like a traveler as a man on whom an operation called travel had been performed."
'The Philosopher's Apprentice', p. 21.
Two solutions to resolve some of your problems.
Southwest Airlines has traditionally lower standards of service (peanuts instead of meals) but with excellent customer service and no change fees, free bags and other niceties that most other carriers do not match.
Jetblue has individual TVs, one free checked bag and also excellent service.
I was through tiny Buffalo's security line in less than two minutes yesterday. In terms of seats on earlier flights, I believe the rule is that for a confirmed seat on an earlier flight, most carriers charge a fee but if you are at the gate ten minutes before departure, Southwest and Jetblue will put you on at no charge.
I try to think of myself as the main character in a Kafka novel when I go to the airport. I can't control the events; I can't make choices; I sheepishly follow the crowds through the machines. I feel the unsympathetic eyes of uniformed guards scrutinizing me. I forgot a bottle of water and get a nasty reprimand; I take off my shoes and my crotch is groped. Sometimes I even think I'll be transformed into a crawling bug and a TSA boot will squash me and my last moments on this earth will be spent listening to CNN news.
Human stupidity can be pretty scary sometimes.
Thought this clip would be appropriate:
http://www.theonion.com/video/pragues-franz-kafka-international-named-worlds-mos,14321/
Try being a muslim female and travelling by air ----- that aint a barrel of laughs either ! Recenlty travelled through Switzerland and was pulled up by the police to be 'groped' or patted down as they call it......while everyone else was allowed to pass through uninterrupted .......on the way in I thought ' this was probably just a random stop' on the way out when it happened again, I asked the policewoman 'why me?' and she smiled and pointed to my headscarf and said ' because of that....its policy'! HMMM, i guess it would have been a real 'doh!- i forgot to remove my headscarf ' moment for any would -be terrorist!
A few things...
If this newest iteration of airport fascism is vital to the safety and security of the passenger, then why haven't other countries adopted it? Remove your belt and shoes in line in a Shanghai airport and you'll be met by only inquisitive looks and snickers.
The newest form of sadism which I have only recently encountered is that passengers are not allowed to use electronics AFTER they have deplaned. I was curtly asked to remove my headphones as I waited to pass through immigration. So there I stood, for 45 minutes staring blankly at the back of the head of the passenger in front of me, bored, haggard and forced to bitterly acknowledge that the geniuses at TSA had thwarted my attempt to exact terror on my fellow citizens using a clever ipod detonator...
As to the TSA, it seems to me that airlines have every incentive to prevent crashes and terrorism. That said, in a time of budget constraints it would seem that we could let them administer searches themselves, and the US taxpayer could save a dime.
On you other note, relating to phones, pdas and the like, you do know that when pro-athletes fly, they aren't asked to put these away. Same plane, same electronics, privately chartered. The whole policy is not for interference problems or any other reason than their desire for your full attention.
...as I am, a whole different source of irritation goes right to the top of the list.
Airlines make the lack of leg room worse by using planes at the outer limits of their designed ranges. So, a United 757 flies a route from San Francisco to Hawaii, and a flight from Wisconsin to Denver can be made by a piddly little Embraer. This makes for a full flight, and passengers who cannot move in any direction without striking something or someone.
I had the pleasure of experiencing the new scanners for the first time recently in Milwaukee, which experience immediately moved my eyeballs to the upraised and locked position. This advanced technology, on which the government has spent many millions of dollars to keep air travelers safe, cannot distinguish between a weapon and a wad of tissue paper in one's pocket, or a wallet, or a good quality pen. Near though we may be to the era of the belt buckle bomb, the wallet bomb or the Kleenex bomb, I straggled out of the Milwaukee security checkpoint in my shoeless, half-dressed state thinking that the people responsible for Pentagon procurement must have expanded their jurisdiction.
Israeli version of airport security
I think I found a good deal on airport security. This makes your case obsolete already.
http://www.dailymail.co.uk/home/moslive/article-1336571/Terrorism-Can-really-stop-bomber-asking-Are-terrorist.html?printingPage=true
Mahir Zeynalov
Ben Gurion airport, a backwater puddle jumper of an airport
Can we please stop extolling the virtues of Israeli airport security. Here's a suggestion, let's get rid of all but one airport in America and then we can tout our investigative powers. A piss-ant country with just one international airport is no way analogous to what we do here. Furthermore, we should become a religio-racist state and can more clearly focus on the few non-white, non-christians who dare to fly out of our police state. focusing on Israel is a recipe for all that is wrong with this country. We should repudiate our land grab from our natives, our jim crow laws, our exceptionalism, not wallow in these sins.
Flying is a option, not an entitlement
(I'm just saying...)
Don't fly.
You forgot to mention lousy flight connections
I was also at Logan on Monday, going back to Spain. One more thing to your list of annoying stuff: flight connections. Boston-New York-Madrid becomes Boston-Amsterdam-Madrid as soon as the weather gets a bit rough. Plus further delays in Amsterdam, plus lost baggage. Still holding strong to my jet lag here...
Walt going postal on air-travel...
Dear god, you sound almost... Libertarian....
It is not surprising that actual experience with shitty bureaucracy makes everyone into a momentary de-regulator...
And also not surprising that some idiots go, "don't fly then". YOU DONT LIKE OUR STUPID SYSTEMS? YOU STAY IN BOSTON!!
No really, there are people defending the groping of children, exposure of old women to security scanners, the mandated non-security theatre, the no-electronic-device-during-takeoff nonsense... and their reason for the defense? They like Rules. Rules means someone is in charge. Even if they're dumb! Them's the rules. If you dont like the Rules, you're a problem.
Without getting into it, the airline industry has a legacy of over-regulation and underinvestment due to heavy unionization... the reason air travel in the US feels like going to the DMV is no surprise. What is surprising is that people only bother to care about it during the brief moments they are traveling; everyone comfy at home goes, "oh, just deal with it, you complainer you"
Speaking of bringing your own food
Rather than pay a couple dollars for a yogurt at the airport, I'd prefer to bring a 6 ounce container from home. But I can't, because the TSA drones say it's prohibited.
Folks, it's not a gel or a liquid (I've been tempted to conduct an impromptu science experiment about liquids assuming the shape of their container by dumping a yogurt onto a metal table, but...).
If only we could adopt a more commonsense way of detecting dangerous items and letting innocuous stuff pass through. I was traveling in China shortly after the no liquids ban was enacted. Everyone drinks bottled water in China; it's a necessity. At security, the officers would open each bottle and take a sniff, then close it up and let us go on our way.
Stephen M. Walt is the Robert and Renée Belfer professor of international relations at Harvard University.
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